Privacy Policy

Effective: 6 June 2025

At One Circle Studio, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website or engage our services.

By using our website or submitting your personal information, you agree to the terms of this Privacy Policy.

1. Who We Are

One Circle Studio (ABN 62 280 813 242) is a Shopify website design business based in Western Australia, Australia. We offer strategy-led, conversion-optimised web design services to ecommerce brands.

For any questions or concerns about your personal information, you can contact us at:
📧 admin@onecirclestudio.com.au

2. What Information We Collect

We collect personal information that is reasonably necessary for us to provide our services, operate our business, and meet our legal obligations. This may include:

  • Your name and business name

  • Email address and contact details

  • Website login credentials (for development purposes)

  • Business documentation or content you provide

  • Payment details (via secure third-party platforms)

  • Testimonials, photos, or portfolio permissions (if agreed)

We may also collect non-identifying information through cookies and analytics tools to understand how visitors interact with our website.

3. How We Collect Information

We collect information when you:

  • Fill out enquiry forms or questionnaires on our website

  • Book a service through our online client portal (Plutio)

  • Communicate with us via email or other channels

  • Subscribe to our newsletter via MailerLite

  • Provide documents or information for your project

  • Make a payment via Stripe

Some data may also be collected automatically through tools such as Google Analytics (e.g. browser type, IP address, pages visited).

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries

  • Deliver and manage your project

  • Process payments and send invoices

  • Improve our services and user experience

  • Send occasional marketing communications (if you opt in)

  • Showcase project work in our portfolio or testimonials (with your permission)

5. How We Store & Protect Your Information

We take data security seriously. Your information is stored in secure systems including Plutio, Stripe, Google Drive, and MailerLite, all of which have their own privacy protections in place. We only retain your personal data for as long as needed for business or legal purposes.

While we take reasonable precautions to protect your information, no method of transmission over the internet is 100% secure. You use our services at your own risk.

6. Disclosure of Information

We do not sell, trade, or rent your personal information. However, we may share your data:

  • With service providers (e.g. Plutio, Stripe, Google Drive) that help us operate our business

  • When required by law or to protect our rights

  • With your explicit consent (e.g. when displaying your project in our portfolio)

Please note: while we do not work directly with international clients, we occasionally collaborate with virtual contractors or subcontractors based overseas. These contractors may access project information (never client payment data) under strict confidentiality agreements. By using our services, you consent to this potential limited international data transfer.

7. Third-Party Services

Our website and systems use third-party platforms such as:

  • Plutio (client portal, onboarding, contracts, communication)

  • MailerLite (email marketing)

  • Google Analytics (website tracking)

  • Stripe (payment processing)

  • Google Drive (file storage)

We are not responsible for the privacy practices of these providers but ensure they meet industry-standard compliance and data protection standards.

8. Cookies & Analytics

Our website uses cookies and Google Analytics to gather insights into website usage and help us improve performance. You can disable cookies in your browser settings if preferred.

9. Access & Corrections

You have the right to access or correct your personal information. If you’d like to update, amend, or delete your data, please email admin@onecirclestudio.com.au.

10. Changes to This Policy

This Privacy Policy may be updated periodically. The latest version will always be available at www.onecirclestudio.com.au. We recommend reviewing it from time to time.